Manager, Technical Account Management

Responsibilities

• Lead, coach, and develop a high-performing Technical Account Management team supporting mid-market to enterprise accounts across AMER.
• Build a high-accountability operating rhythm with clear goals, performance expectations, and KPI visibility.
• Ensure strong execution of customer engagement processes across onboarding, adoption, expansion, and renewal-risk moments.
• Use customer health signals and adoption data to help the team prioritize efforts and intervene early.
• Partner with Sales, Product, and Professional Services to deliver a seamless customer experience and remove blockers.
• Build and operationalize AI-driven workflows, agents, and automated playbooks to increase team coverage and quality.
• Drive AI adoption within the team as a core performance expectation to act as a force multiplier.

Requirements

• Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function.
• Proven experience managing high-performing, customer-facing teams.
• Experience supporting mid-market and enterprise customers in a B2B SaaS environment.
• Strong operational judgment and ability to use data (health scores, adoption signals) to drive outcomes.
• Demonstrated ability to integrate AI tooling into team workflows to improve speed and coverage.
• Strong leadership and communication skills with the ability to influence senior stakeholders.

Preferred Qualifications

• Experience with work management, collaboration, or CRM platforms (e.g., Salesforce, Gainsight).
• Experience building or scaling post-sales processes and playbooks in high-growth environments.
• Experience building or deploying AI agents or intelligent workflow systems to reduce manual effort.

Benefits

• Equity
• 401k
• Health, Dental, and Vision insurance
• Flexible paid time off
• Professional development stipend
• Employee wellness stipend
• Paid parental leave

About the Company

ClickUp is the all-in-one productivity platform that brings tasks, docs, chat, AI, and workflows together so teams can move faster with less friction. We are an AI-native company building the future of work through a converged AI workspace.