Manager, Support for Students

Responsibilities

• Manage the delivery of central student support operations and transition/retention initiatives in collaboration with Faculties.
• Develop and implement best practice support programs for domestic and international students at academic risk.
• Oversee end-to-end initiatives for students at risk in accordance with HESA 2003, including risk mitigation and communication plans.
• Coordinate dedicated orientation and social programs for international students in compliance with ESOS requirements.
• Lead the Student Advocate team and provide guidance regarding University policies and procedures.
• Analyze student interaction data and advocacy trends to design and implement targeted support initiatives.
• Ensure all programs comply with ESOS Act and TEQSA requirements.

Requirements

• Degree or equivalent experience in business, education, finance, law, or a related discipline.
• Comprehensive knowledge of the Australian higher education system.
• Expert knowledge of policies and best practices relating to student engagement, transition, and support.
• Demonstrated ability to analyze and interpret data to develop evidence-based support strategies.
• Extensive experience leading and implementing project and change management programs.
• Proven ability to build and manage partnerships with internal and external stakeholders.
• Valid Working With Children Check.

Benefits

• 17% employer superannuation contribution.
• Subsidised onsite parking and membership at the Sport & Aquatic Centre.
• Extensive training and professional development programs.
• Onsite childcare facilities and vacation care during school holidays.
• Access to an Employee Assistance Program for confidential support.
• Convenient onsite medical services, including GP, imaging, and physiotherapy.

About the Company

Macquarie University is a vibrant global community engaged with solving complex real-world problems. Since 1964, we have strived to be a different type of university, fostering an inclusive environment where diversity drives success and belonging inspires excellence.