Manager, Strategic Account Management, Food & Beverage

Responsibilities

• Lead a distributed team of 8-10 senior Account Managers focused on food and beverage sellers
• Drive revenue growth and logo retention for a portfolio of large restaurant accounts
• Provide 1:1 coaching and performance management for senior Account Managers
• Serve as a senior escalation point for customer challenges, including in-person meetings
• Act as a vertical expert to influence product teams and serve as the customer voice
• Create operational efficiencies through streamlined, repeatable processes
• Foster cross-functional collaboration through beta programs and product insights

Requirements

• 15+ years of experience in Business Development, Sales, or Account Management
• 5+ years of experience directly managing metrics-driven customer-facing teams in a high-growth tech company
• Proven experience leading high-performing teams in mid-market or enterprise segments
• Experience working cross-functionally with product teams
• Strong ability to identify opportunities and develop independent plans of action
• Excellent written communication skills for senior internal stakeholders

About the Company

Square, part of Block, Inc., provides integrated, omnichannel solutions to help sellers of all sizes manage payments, inventory, and financial services to grow their businesses.