Manager, Statistical Analysis Platform Support Lead

Responsibilities

• Lead and manage a platform support and operations team supporting SAS and Posit across all environments
• Own day-to-day platform operations, administration, incident, problem, and request management
• Serve as an escalation point for major incidents and drive root-cause analysis and continuous improvement
• Partner with Platform Engineering on platform strategy, upgrades, and enhancements, including Kubernetes-based deployments
• Ensure platforms are performant, reliable, compliant, and cost-effective through proactive monitoring and optimization
• Define, track, and report platform health, SLAs, and operational metrics to business and IT leadership
• Interface with end users, application teams, and dependent platforms to ensure smooth onboarding and ongoing support
• Establish operational standards, best practices, and runbooks aligned with enterprise IT and regulatory requirements
• Manage software and service vendors, including performance, contracts, and escalations

Requirements

• Experience leading enterprise platform support and operations teams with accountability for service reliability
• Strong technical expertise in both SAS and Posit platforms
• Experience operating platforms in cloud-native, Kubernetes-based environments
• Proven ability to manage senior stakeholders and lead major incident response
• Experience working in regulated, compliance-driven environments
• Strong people-leadership skills, including building high-performing teams and driving disciplined execution

Preferred Qualifications

• Experience working in a pharmaceutical organization

About the Company

Pfizer is a global leader in healthcare, dedicated to unearthing innovative therapies that make the world a healthier place. We foster a culture of individual ownership and aim to transform millions of lives through scientific excellence.