Manager, Shared Services Payroll

Responsibilities

• Lead the day-to-day delivery of front-line payroll and benefit services across multiple University portfolios within a shared services model.
• Oversee client relationships to ensure payroll delivery is proactive, collaborative, and integrated with divisional HR needs.
• Audit, investigate, and resolve complex escalated issues related to payroll and benefits.
• Implement the overarching shared services strategy for payroll and benefits administration, ensuring consistent policy application.
• Manage business process improvement projects to identify efficiencies and enhance the client experience.
• Lead a team of payroll and benefits professionals, fostering a high-performance, client-focused culture.
• Represent shared service divisions on tri-campus committees and institutional special projects.

Requirements

• Post-secondary education in payroll, human resources, finance, or an equivalent combination of education and experience.
• Possession of a CPM certificate or current enrollment in Canadian Payroll Association courses leading toward the CPM certificate.
• Minimum five years of progressively responsible experience overseeing a shared service payroll function.
• Experience working within a large public-sector, unionized environment.
• Demonstrated experience managing and motivating staff.
• Expert experience working with HRIS/FIS systems, preferably in an SAP/SAP HCM environment.
• Expert knowledge of Microsoft Excel, Word, and PowerPoint.
• Strong analytical, problem-solving, and business process reengineering skills.
• Ability to interpret and apply employment legislation, collective agreement provisions, and Canadian taxation laws.

Preferred Qualifications

• Experience overseeing payroll within an academic environment.
• Benefits designation.
• Project Management certification.

About the Company

The University of Toronto is a global leader in education and research. We embrace diversity and are building a culture of belonging that increases our capacity to effectively serve our global community. We value applicants who demonstrate a commitment to equity, diversity, and inclusion.