Manager, Services Consulting

Responsibilities

• Coach, mentor, and manage 4+ global individual contributors
• Collaborate with Sales teams to support deal cycles, RFPs, and pitches
• Build and maintain subject matter expertise in Braze service offerings
• Conduct discovery with prospective customers to curate tailored project plans
• Lead development of sales go-to-market materials and training
• Gather feedback from sales teams to inform new service package offerings
• Liaise with post-sales leadership to ensure seamless service transitions

Requirements

• 4+ years of experience in SaaS pre-sales, service delivery, consulting, or business analysis
• Proven experience in people leadership and managing direct reports
• Excellent communication, presentation, and storytelling skills
• Experience managing senior-level stakeholders (C-suite, VP, Director)
• Ability to travel up to 30% for customer on-site visits
• Strong written and verbal English skills

Preferred Qualifications

• Previous experience with Braze tools and services
• Demonstrated experience managing internal and client-facing projects
• Experience in change management
• Business proficiency in additional languages

About the Company

Braze is the leading customer engagement platform that empowers brands to deliver great customer experiences through composable intelligence and AI-powered decisioning.