Manager, Service Reliability Engineering

Responsibilities

• Act as People Manager for the Platform Support team in Japan, overseeing hiring, talent development, and performance management
• Serve as the Point of Contact between the Japan-based organization and global teams in the US and India
• Define the Platform Support roadmap, OKRs, and KPIs to drive continuous organizational improvement
• Develop and execute strategies for AI-driven operational automation, standardization, and Developer Experience enhancement
• Design and implement scalable global operational models, including "Follow the Sun" processes
• Collaborate with Platform Engineering and application development teams to improve reliability and operational quality
• Bridge communication between Japanese engineering teams and global stakeholders to align strategies and best practices

Requirements

• Experience as a People Manager for an engineering team
• Proven track record leading technical projects involving multiple departments and teams
• Experience collaborating with global teams across different cultures and time zones
• Proficiency in both Japanese and English for business-level communication
• Experience in Platform Engineering, SRE, or large-scale service operations using Public Cloud
• Experience in operational improvement using AI or automation technologies

Preferred Qualifications

• Experience launching a Platform Engineering organization
• Experience designing operational models utilizing BPO or Technical Operations Support
• Experience implementing SLO/SLI, Error Budgets, or Operational Readiness Reviews (ORR)
• Proficiency with Terraform, Python, or Go for automation
• Experience managing distributed global engineering teams
• Experience with budget management and vendor management

About the Company

Sony Interactive Entertainment is a wholly-owned subsidiary of Sony Group Corporation and the creator of the PlayStation family of products and services, including PlayStation 5, PlayStation VR, and acclaimed software titles.