Manager, Service Ops

Responsibilities

• Lead maintenance operations and field staff training to ensure exceptional service and operational efficiency
• Manage day-to-day field activities, including employee selection, development, and safety compliance
• Plan and organize service activities to meet customer needs and company standards
• Ensure effective allocation of resources, including manpower and materials
• Conduct field education training to improve efficiencies, manage route schedules, and reduce callback rates
• Provide technical support to field staff and authorize repair orders to drive communication and efficiency

Requirements

• High school education required; BA/BS degree preferred or equivalent relevant work experience
• At least 7 years of relevant professional experience
• Proven experience managing a team of technicians and demonstrated leadership skills
• Direct experience within the elevator industry is required
• Strong computer, technology, and business acumen skills
• Valid driver's license and ability to travel within the assigned territory

Benefits

• 401(k) plan with generous company match and automatic retirement contributions
• Comprehensive medical, dental, vision, and prescription drug coverage starting on day one
• Three weeks of paid vacation plus paid company holidays and sick leave
• Life insurance, disability coverage, and various voluntary insurance options
• Parental leave, adoption assistance, and tuition reimbursement programs
• Peer recognition and performance bonus opportunities

About the Company

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. Moving 2.4 billion people every day, Otis maintains approximately 2.4 million customer units worldwide. We are a global team of 72,000 professionals committed to safety, ethics, and innovation, providing essential mobility for the world's most famous landmarks and urban centers.