Manager - Service Operations

Responsibilities

• Manage complex service configurations including fees, limits, and control parameters across internal and external systems
• Oversee third-party vendors, defining and enforcing SLAs to guarantee optimal platform performance
• Direct end-to-end payroll processing and WPS file submissions in compliance with UAE Central Bank and MOHRE regulations
• Manage daily card operations including issuance, activation, transaction processing, and chargeback lifecycles
• Coordinate with IT and Product teams to manage system enhancements and new platform releases
• Maintain comprehensive documentation, including Standard Operating Procedures (SOPs) and change logs
• Lead operational escalation management and conduct root cause analysis (RCA) for service issues

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field
• Hands-on experience with card processing platforms and payroll/WPS systems
• In-depth knowledge of card schemes including Visa, Mastercard, and Jaywan
• Proven experience managing third-party vendors and service level agreements (SLAs)
• Strong technical writing skills for composing SOPs and operational manuals
• Exceptional attention to detail and ability to manage priorities under strict regulatory deadlines

About the Company

GSSTech Group is a financial services provider focused on driving operational excellence and scalable fintech solutions.