Manager, Service & Operations

Responsibilities

• Develop and manage project plans, ensuring delivery aligns with stakeholder expectations and agreed deliverables
• Lead and manage small project teams (typically <4 resources) and oversee project budgets
• Act as a direct point of contact for clients, building long-term relationships and identifying future business opportunities
• Apply business analysis and optimization skills to solve complex organizational challenges
• Conduct data-driven decision-making using statistical analysis, data visualization, and requirement gathering
• Create and deliver impactful presentations that translate complex service transformations into clear value propositions
• Identify and share market trends, regulatory guidance, and sector-specific insights to enhance service delivery

Requirements

• Demonstrable experience in a client-facing role solving problems in a structured and methodical way
• Proven expertise in business process mapping, data visualization, and statistical analysis
• Experience in service transformation or business optimization
• Ability to lead small teams and manage budgets effectively
• Strong communication skills with the ability to present complex messages to diverse audiences
• A proactive, inquisitive, and user-focused mindset

Preferred Qualifications

• Experience in customer contact centre environments
• Expertise in customer journey mapping, market research, and customer segmentation

Benefits

• Competitive remuneration package based on individual and team performance
• Flexible working arrangements and support for career development
• Access to FlexEY, allowing you to select benefits including health, well-being, and insurance
• Coaching and feedback from industry-leading professionals

About the Company

EY Studio+ UK is part of EY, a global leader in assurance, tax, transaction, and advisory services. We focus on solving complex human-centric problems by creating the platforms, products, and services of tomorrow. Our work is driven by a desire to build a better working world through innovation, empathy, and methodical problem-solving.