Manager, Scheduling Transformation

Responsibilities

• Design and implement a future-state scheduling operating model and redesign processes to align with system capabilities and collective agreements.
• Lead a team of master rotation specialists to design optimized master schedules and assess current scheduling practices across hospital units.
• Oversee the planning, sequencing, and implementation of master rotation redesigns across the organization.
• Act as a liaison between People & Culture, clinical operations, IT, and finance to ensure effective communication and alignment.
• Support leaders and staff through transitions to new scheduling processes and tools to ensure a positive user experience.
• Provide guidance and leadership to a team of scheduling specialists and analysts to foster a culture of excellence and collaboration.

Requirements

• Bachelor's degree in Health Administration, Business, Engineering, Human Resources, or a related field.
• Minimum 5 years of progressive experience in healthcare operations, workforce management, or scheduling transformation.
• At least 2 years of experience implementing or configuring scheduling systems within a unionized healthcare environment.
• Strong communication, facilitation, and stakeholder engagement skills with the ability to lead change in complex environments.
• Demonstrated experience in process redesign, business analysis, or project management.
• High proficiency in Microsoft Excel.

Preferred Qualifications

• Experience with scheduling platforms such as UKG or Kronos.
• Master's degree in a related field.
• Certifications in Lean, Six Sigma, or Project Management (e.g., PMP).
• Experience with Microsoft 365 tools including SharePoint, Power Apps, and Forms.
• Experience in large-scale system implementations or healthcare transformation projects.

Benefits

• Competitive salary and compensation packages.
• Membership in the Healthcare of Ontario Pension Plan (HOOPP).
• Flexible work environment (hybrid).
• Opportunities for professional development and promotion within a large organization.
• Access to transit and UHN shuttle services.
• Various corporate discounts including travel, restaurants, and parking.

About the Company

University Health Network (UHN) is Canada’s #1 hospital and the world’s #1 publicly funded hospital. Comprising several major sites including Toronto General and Princess Margaret Cancer Centre, UHN is a global leader in research, education, and patient care, affiliated with the University of Toronto.