Manager, Sales Operations

Responsibilities

• Partner with regional account executives to provide operational support for territory-specific strategic account pipelines.
• Manage large-scale B2B projects, including preparing RFPs, creating project plans, and coordinating execution with call center support teams.
• Oversee project status in collaboration with logistics and call center teams, managing quoting, revisions, payments, and order entry.
• Coordinate with cross-functional departments such as Sourcing, Inventory, Planning, and Logistics to provide project updates and details.
• Support product information requests, alternate bids, upselling opportunities, and stock checks.
• Assist Business call center teams with triage plans for customer escalations.
• Participate in account executive pipeline sales reviews.

Requirements

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Proven experience in project management with a focus on organizing large-scale projects.
• Strong organizational and time management skills.
• Expertise in working effectively with cross-functional teams.
• Excellent communication and presentation skills, with the ability to convey business needs and concerns to internal and external partners.
• Strong problem-solving abilities.

Benefits

• Generous discount on all Williams-Sonoma, Inc. brands.
• 401(k) plan and various investment opportunities.
• Paid vacations, holidays, and time off for volunteering.
• Comprehensive health, dental, and vision insurance, including same-sex domestic partner benefits.
• Tax-free commuter benefits.
• Wellness programs supporting physical, financial, and emotional health.
• Access to continued learning through WSI University and mentorship programs.

About the Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands includes Williams Sonoma, Pottery Barn, West Elm, Rejuvenation, and more. We are a multi-brand, multi-channel, global enterprise dedicated to functional design, outstanding customer service, and enhancing the lives of our customers.