Manager, Renewals Management

Responsibilities

• Lead, recruit, and coach a high-performing team of Renewals Managers supporting SMB and Commercial customers.
• Own team performance against key metrics including retention, forecast accuracy, and productivity.
• Conduct regular forecast and deal reviews to improve negotiation effectiveness and renewal predictability.
• Drive operational excellence through CRM hygiene, forecasting discipline, and process consistency.
• Partner cross-functionally with Customer Success, Sales, Revenue Operations, Finance, and Legal to ensure a seamless customer experience.
• Use portfolio analytics and renewal trends to identify risks and uncover growth opportunities.
• Champion the adoption of new processes, tools, and AI capabilities to improve team productivity.

Requirements

• 8+ years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment.
• Proven experience leading high-performing frontline commercial teams.
• Strong commercial acumen with expertise in forecasting, pipeline management, and negotiations.
• Analytical mindset with the ability to leverage business metrics to drive operational efficiency.
• Proficiency in Salesforce and experience driving data quality and reporting.
• Excellent communication and leadership skills with the ability to thrive in a fast-paced, global environment.

About the Company

Highspot is a global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies within its robust SaaS platform. We empower sales teams through intelligent content management, training, contextual guidance, and actionable analytics. Headquartered in Seattle, Highspot has a significant global presence across North America, Europe, Australia, and India.