Manager, Procurement Product Activation

About the Company

Ramp is building the smart infrastructure for finance teams, automating how over $200B in annualized spend flows in and out of 70,000+ companies. We provide tools for authorizing payments, flagging risk, categorizing spend, and closing books.

Responsibilities

• Hire, onboard, and develop Procurement Activation Specialists
• Run structured 1:1s and coaching to move ICs from reactive to proactive
• Build the Procurement Activation playbook from the ground up, defining excellence in discovery, configuration, and go-live
• Turn implementation patterns into structured product feedback for Engineering and Product teams
• Partner with Sales, AM, and CSM leadership to define handoff and scoping standards
• Spot and resolve systemic blockers across implementations, including product gaps and handoff failures

Requirements

• Deep understanding of procure-to-pay workflows, approval structures, ERP integrations, and vendor management
• Proven experience managing or mentoring individual contributors
• Ability to influence cross-functional stakeholders without direct authority
• Experience building scalable processes, playbooks, or training programs from scratch
• Exceptional written and verbal communication skills

Preferred Qualifications

• Experience in customer-facing implementation or success at a procurement software company (e.g., Coupa, Zip, Procurify)
• Familiarity with AP automation and ERP integrations like NetSuite or QuickBooks
• Background in B2B SaaS customer success or solutions consulting