Manager, Process Manager- Global Payment Network

Responsibilities

• Deliver flawlessly executed processes to improve business efficiency and drive results within the Global Payment Network.
• Create and modify processes while collaborating with leaders to influence results that impact the company's bottom line.
• Monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity.
• Author and maintain high-quality technical specifications, supplemental guides, and user-friendly documentation.
• Analyze stakeholder requirements and perform gap analyses to improve documentation clarity and cross-functional workflows.
• Manage document lifecycles, including version control, review cycles, and adherence to risk management standards.
• Triage customer feedback and partner with Success teams to ensure content accuracy and a user-centric experience.

Requirements

• Bachelor’s Degree or Military experience.
• At least 2 years of experience in Process management.

Preferred Qualifications

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science, or Information Systems.
• Lean or Six Sigma certification.
• 5+ years of experience in Process management.
• 5+ years of experience in Project management.

Benefits

• Comprehensive, competitive, and inclusive set of health and financial benefits.
• Support for total well-being, including mental and physical health options.
• Performance-based incentive compensation, which may include cash bonuses or long-term incentives.

About the Company

Capital One is a leading financial institution committed to innovation and diversity. Our team bridges technical teams, stakeholders, and users to ensure products are well-documented, efficient, and fully supported.