Manager pôle applicatif

Responsibilities

• Manage, animate, and support a team of 4 functional support analysts
• Organize activities and monitor priority ticket processing
• Track team performance regarding quality, deadlines, and user satisfaction
• Act as a liaison between the team, IT services, and business departments
• Analyze, qualify, and resolve incidents and requests within SLA
• Collaborate with technical and business teams for rapid resolution
• Contribute to the continuous improvement of support processes and documentation
• Participate in transverse projects impacting business applications

Requirements

• Confirmed experience in functional support (ideally multi-domain: Supply Chain, Commerce, etc.)
• Successful first experience in management or team coordination
• Ability to balance operational tasks with team leadership
• Strong communication skills and customer service orientation
• Autonomy, rigor, and analytical capacity
• Leadership skills

Benefits

• 50% health insurance coverage
• 50% transportation reimbursement
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1000
• At least 2 weeks of integration training
• CSE cultural advantages
• Training institute and mobility partner

About the Company

HELPLINE is a French Digital Services Company (ESN) that has been supporting IT and business departments in their digital transformation projects since 1994. With 3,600 specialists operating in 6 countries, the company focuses on collective intelligence, innovation, and an entrepreneurial spirit.