Manager, OTC

Responsibilities

• Lead the design, configuration, implementation, and optimization of SAP Order-to-Cash solutions across multiple Asia markets.
• Partner with business stakeholders to identify pain points and deliver innovative, scalable solutions.
• Drive end-to-end integration across SAP S/4HANA, CAR, OMS, POS, WMS, EDI, APIs, and external platforms.
• Leverage AI-enabled capabilities, intelligent automation, and predictive analytics to improve OTC processes.
• Lead the resolution of complex cross-system integration and data consistency issues.
• Collaborate with development teams on enhancements, debugging, performance tuning, and technical design.
• Manage testing, deployment, hypercare, and continuous improvement activities.
• Provide leadership, mentoring, and stakeholder management across regional and global teams.

Requirements

• 8+ years of SAP SD/CAR experience.
• Proven leadership in SAP implementation and rollout projects.
• Strong S/4HANA integration expertise within retail ecosystems.
• Experience driving cross-functional transformation initiatives.
• Strong troubleshooting, root-cause analysis, and stakeholder management skills.
• Ability to work effectively within a global COE and matrix organization.

Preferred Qualifications

• Experience with automation and AI-enabled business solutions.

About the Company

Tapestry brings together the iconic brands of Coach and Kate Spade New York, uniting bold ideas, diverse voices, and boundless creativity. We are a global house of brands driven by dreamers and makers, focused on creating personalized, seamless experiences for our consumers through constant innovation and digital transformation.