Manager – OTC Business Analysis

Responsibilities

• Own the Commercial Experience performance reporting framework, including daily, weekly, and monthly dashboards.
• Build automated performance and KPI reports leveraging Power BI, SAP data extracts, and advanced Excel modelling.
• Generate actionable, data-backed insights to improve O2C KPIs through deep dives and root-cause assessments.
• Lead and support continuous improvement and transformation initiatives across the O2C value chain using agile principles.
• Support the design, testing, and rollout of new digital tools, SOPs, and workflow improvements.
• Partner with Sales, Supply Chain, Finance, and Customer teams to improve end-to-end commercial operations.

Requirements

• 8+ years of experience in Order-to-Cash (O2C) operations.
• Hands-on experience within the FMCG or AlcoBev industries.
• Strong analytical capability with expertise in Power BI, SAP, and advanced MS Excel modelling.
• Proven track record of converting complex data into meaningful business insights and recommendations.
• Strong stakeholder management and interpersonal skills with the ability to influence cross-functionally.

Preferred Qualifications

• Experience working with agile methodologies (sprint planning, backlog prioritization).
• Background in Lean, Six Sigma, or other continuous improvement methodologies.
• Exposure to process mining tools such as Celonis, Signavio, or UIPath Process Mining.

About the Company

Diageo is the world’s leading premium drinks company, with over 200 brands sold in more than 180 countries. Our Global Business Operations (GBO) team provides essential strategic, financial, and business services to 21 markets worldwide, supporting a diverse and inclusive culture of over 2,000 dedicated professionals.