Manager, Orthopedic Clinical & Triage Operations (RN/NP)

About the Company

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life.

Responsibilities

• Lead, mentor, and develop a team of Medical Assistant Triage Operators
• Oversee orthopedic telephone and electronic triage operations
• Serve as the primary escalation point for high-acuity triage decisions
• Collaborate with CMO and Operations Team to refine and update triage protocols
• Monitor and analyze quality metrics such as response times and escalation accuracy
• Lead workflow optimization and continuous improvement initiatives
• Ensure accurate, timely documentation and EMR best practices
• Maintain compliance with clinical standards, HIPAA, and regulatory requirements

Requirements

• Active Nurse Practitioner (NP) or RN license in Georgia
• Minimum 3–5 years of NP or RN clinical experience
• Prior leadership or supervisory experience
• Strong clinical judgment with comfort overseeing triage and high-volume workflows
• Excellent communication, collaboration, and team-building skills

Preferred Qualifications

• Experience in ambulatory orthopedic or specialty practice
• Background in triage protocol development or clinical pathway design
• EMR proficiency (Epic, Athena, etc.)
• Experience with quality improvement or clinical operations