Manager, Onboarding Programs

Responsibilities

• Lead and develop a team of New Hire Trainers, providing strategic direction, coaching, and prioritization for onboarding programs.
• Own the end-to-end strategy for new hire ramp, including program architecture, role-track design, and readiness criteria.
• Define the synergy between enablement-led training and frontline manager-owned coaching to create a scalable experience.
• Partner with Enablement, Product Marketing, and Revenue Operations to align ramp programs with business needs.
• Establish and track onboarding success metrics, including ramp progress, skill adoption, and business outcomes.
• Implement AI-enabled tools and workflows to improve trainer efficiency and speed to proficiency for learners.

Requirements

• 5+ years of experience in enablement, onboarding, training, or learning program leadership.
• 2+ years of people management experience, including direct leadership of trainers or program managers.
• Experience designing role-based onboarding programs with clear milestones and performance expectations.
• Experience using data to evaluate training effectiveness and connect programs to business outcomes.
• Experience applying AI tools or AI-enabled workflows to learning, coaching, or content creation.

Preferred Qualifications

• 7+ years of experience in enablement or training within a go-to-market organization.
• Experience supporting sales, account management, or customer success teams.
• Experience building onboarding programs across multiple regions or stages of the customer lifecycle.
• Strong cross-functional leadership and stakeholder management skills.

Benefits

• Work from (almost) anywhere for up to 20 days per year.
• Mental health support including company-paid therapy and Headspace subscriptions.
• Annual company-wide week off to recharge.
• Paid parental leave and generous vacation time.
• Career growth support through Development Dollars and leadership training.
• Competitive retirement and health plans.

About the Company

OpenTable, part of Booking Holdings, Inc., is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on their guests and their bottom line, while enabling diners to discover the perfect restaurant for every occasion.