Manager of Workforce Development & Operations

Responsibilities

• Monitor workforce development funding allocations and track training-related expenditures
• Coordinate with fiscal management, procurement staff, and external vendors for payment processing and documentation
• Manage vendor communications, logistics, scheduling, and negotiations related to training services
• Serve as a liaison between CPHDS, external vendors, and agency partners for workshops and trainings
• Oversee operational and administrative activities supporting data technology modernization and organizational improvement
• Develop and maintain operational dashboards, participation trackers, and reporting tools
• Direct post-training evaluation activities and compile feedback data for continuous improvement
• Oversee compliance-related administrative operations and organizational reporting requirements
• Facilitate recurring engagement meetings focused on operational updates and workforce development
• Draft and disseminate communications regarding administrative policies and procedures
• Maintain SharePoint content, training materials, and internal resource repositories
• Supervise administrative support staff responsible for training coordination and operational tracking
• Lead special projects involving process improvement and stakeholder engagement

Requirements

• Baccalaureate degree from an accredited college
• Five years of full-time professional experience in a health services setting or public health program
• At least 18 months of experience in a managerial capacity involving independent decision-making
• Experience in program management, resource allocation, and work scheduling

Preferred Qualifications

• Strong project management and organizational skills
• Experience managing workforce development, training, or employee engagement
• Ability to develop reports, dashboards, and tracking tools
• Strong written and verbal communication skills
• Experience with budget tracking, vendor coordination, and procurement in complex organizations

About the Company

The New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC residents through a wide array of programs and services.