Manager of Senior Case Management Department

Responsibilities

• Lead and motivate a team of high-volume case managers to drive monthly settlement results
• Conduct regular 1:1s, coaching sessions, and performance check-ins to ensure accountability
• Monitor department pipeline, projections, and closing performance against established KPIs
• Oversee the full lifecycle of case handling, including insurance negotiations and file documentation
• Handle escalated client situations and implement solutions to improve the client experience
• Identify workflow inefficiencies and implement process improvements to scale the team
• Conduct regular audits of cases and documentation to ensure quality and compliance

Requirements

• Minimum 2+ years of management experience in a performance-driven environment
• Minimum 2+ years of experience in personal injury law and settlement negotiations
• Proficiency in Litify and Microsoft Office Suite
• Strong leadership, coaching, and data-driven decision-making skills
• Bilingual in English and Spanish is preferred

Benefits

• Competitive annual compensation ranging from $85k to $125k
• Paid Time Off (3 weeks per year)
• Health, dental, and vision insurance options
• Short-term and long-term disability benefits
• Firm-paid life insurance and accidental death and dismemberment coverage
• 401(K) plan with company matching after one year of service

About the Company

The Ward Law Group, PL is a recognized "Best Place to Work" that serves the community with compassion and excellence. Headquartered in Miami Lakes with offices in Manhattan and Orlando, we foster a collaborative, high-accountability environment focused on delivering life-changing results for our clients.