Manager of Pre-Registration

Responsibilities

• Lead daily pre-registration operations, including patient outreach, demographic validation, and insurance verification.
• Oversee the BMC Financial Counseling section and Insurance Verification teams to ensure consistent workflows.
• Establish and improve workflows for eligibility, referrals, and authorizations to reduce denials and delays.
• Supervise staff through hiring, onboarding, coaching, performance management, and scheduling.
• Monitor key performance indicators such as verification timeliness, authorization readiness, and denial prevention.
• Partner with clinical departments and revenue cycle leadership to optimize the patient experience and clean claim performance.
• Ensure compliance with payer requirements, patient privacy standards, and internal financial assistance policies.

Requirements

• Bachelor's degree in a related field.
• 3 years of progressive experience in healthcare registration, insurance verification, or revenue cycle operations.
• 2 years of supervisory or lead experience with a demonstrated ability to manage performance.
• Working knowledge of insurance eligibility, benefits, coordination of benefits, and prior authorization concepts.
• Proficiency with Electronic Health Records (EHR) and Microsoft Office.
• Strong interpersonal and communication skills with a focus on customer service and de-escalation.

Preferred Qualifications

• Master's degree in healthcare administration or business.
• Experience leading financial counseling, Medicaid screening, or price estimation activities.
• Knowledge of payer authorization processes and denial mitigation strategies.
• Experience with process improvement methodologies such as Lean.

Benefits

• Health, supplemental, and dental insurance
• Retirement (IPERS)
• Paid Time Off (PTO)
• Education assistance and 529 College Savings Plan
• Employee health and wellness programs
• Free parking

About the Company

The Broadlawns Medical Center is a safety net hospital providing high-quality, coordinated, and compassionate healthcare. Our campus includes an acute care hospital, primary and specialty clinics, urgent care, emergency services, and mental health support. We are dedicated to serving our community and teaching the next generation of healthcare professionals through our residency and fellowship programs.