Manager of Patient Services

Responsibilities

• Lead assigned Specialty Liaison team and manage activities to provide high-quality patient experiences
• Coach and develop liaison team members through consistent performance feedback and training
• Facilitate communication between liaisons, pharmacy, and clinic teams
• Meet operational targets regarding clinic service, growth, and patient satisfaction
• Establish credible relationships with health system stakeholders including clinic leadership and pharmacy teams
• Ensure team accountability for prior authorizations, financial assistance, and medication refills
• Identify and implement process improvement initiatives to drive efficiency

Requirements

• Bachelor's degree or equivalent work experience
• 5 years of experience in a healthcare or pharmacy environment with direct patient/clinician contact
• Minimum 2 years of supervisory or management experience preferred
• Proficiency in Microsoft Office, particularly Excel and Word
• Strong organizational and communication skills
• Ability to manage performance against quantitative metrics

Preferred Qualifications

• National Certification as a CPhT or prior experience as a licensed pharmacy technician
• Experience in retail, hospital, or provider settings communicating with physicians and nurses

About the Company

Shields Health Solutions is a fast-growing specialty pharmacy management services company focused on supporting medication adherence models and specialty clinic operations.