Manager of Operations

Responsibilities

• Own day-to-day site operations, ensuring efficient, safe, and compliant execution of rental activities.
• Lead rental workflows including vehicle launches, returns, swaps, repossessions, and customer inquiries.
• Manage vehicle readiness activities to ensure cleanliness and drive-readiness.
• Monitor and drive site-level operational metrics such as utilization rate, launch performance, and customer satisfaction (CSAT).
• Act as an escalation point for employees and customers, resolving complex issues professionally.
• Oversee office operations, including facilities coordination, inventory management, and vendor relationships.
• Hire, train, and develop a high-performing team through coaching, performance reviews, and accountability.
• Ensure fleet compliance, including registrations, insurance, and inspections.

Requirements

• 3+ years of experience in operations, site management, office management, or customer support leadership.
• Experience leading teams in fast-paced, customer-facing environments.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with data and reporting tools, such as Google Sheets.
• Ability to prioritize and lead calmly under pressure.
• Flexibility to work varied schedules and willingness to travel as needed.

Benefits

• PTO days
• 401k
• Medical, dental, and vision contribution plans
• Team lunches onsite

About the Company

Sally’s mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers.