Manager of Off-Premise & Catering Operations

Responsibilities

• Support catering and off-premise execution standards across all locations to ensure quality, accuracy, and brand consistency
• Manage Catering SOPs, including packaging standards, prep workflows, staging, dispatch, and handoff protocols
• Build and maintain a scalable playbook for multi-channel fulfillment, including in-store pickup, delivery, and courier models
• Partner with Field Leadership to implement scalable systems for order management and delivery execution
• Monitor DSP performance to ensure on-time delivery, fulfillment accuracy, and service level adherence
• Collaborate with Training to maintain onboarding and learning tools for Catering Specialists and store teams
• Monitor operational and delivery KPIs tied to accuracy, timeliness, and guest issues to drive continuous improvement

Requirements

• 3+ years of multi-unit restaurant operations experience
• Direct experience with catering or off-premise ownership
• Experience working with third-party delivery platforms
• Strong process design, prioritization, and problem-solving skills
• Ability to work cross-functionally and influence field teams
• Ability to travel up to 10% for meetings and new store openings

Benefits

• Competitive salary and annual bonus
• Meal privileges
• Comprehensive health benefits
• 401k plan with company match
• Paid vacation

About the Company

Mendocino Farms is a hospitality-focused brand dedicated to the idea that "Selling Happy" starts from within. We value diversity at all levels and strive to create a seamless, craveable experience for our guests through operational excellence and a passion for great food.