Manager of Customer Success

About the Company

EliseAI is improving the industries that matter most: housing and healthcare. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate our mission.

Responsibilities

• Lead and develop a high-performing team of CSMs through coaching, training, and performance management
• Own customer outcomes across the lifecycle, including onboarding, product adoption, and retention
• Drive measurable customer impact and ensure clients can articulate the ROI of EliseAI
• Identify and mitigate churn risk by building and executing scalable playbooks
• Partner with Sales to drive growth, account strategy, and expansion opportunities
• Run weekly metrics reviews to diagnose gaps and implement improvements
• Collaborate with Product and Engineering to elevate client feedback into roadmap discussions
• Build and scale onboarding and enablement programs for new CSM hires
• Partner with Marketing to develop client education programs and resources

Requirements

• Experience building a customer success organization in a high-growth B2B SaaS startup
• 3+ years of experience managing a customer success team
• Proven track record in managing risk, forecasting, and identifying growth opportunities
• Skilled in navigating cross-functional relationships in a high-growth environment
• Excellent written and verbal communication skills
• Strong customer-facing and presentation skills with executive-level credibility
• Willingness to work in person at our office 4-5 days a week

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits and 401k
• Fitness & home services stipend
• Collaborative in-office environment with all meals covered
• Unlimited vacation and paid holidays
• Relocation packages available