Manager, Mission Control

Responsibilities

• Serve as the operational owner for live AV fleet safety, monitoring signals to identify anomalies and service impacts
• Manage Operational Design Domain constraints including weather, road closures, construction, and city events
• Own end-to-end non-nominal event management and act as Incident Commander for high-severity events
• Triage and dispatch field support resources including On-Road Response Specialists and towing providers
• Build and maintain relationships with law enforcement, fire, EMS, and public safety stakeholders
• Review and validate map restrictions, routing constraints, and operational readiness conditions
• Develop training materials and operational guidance for first responders and external stakeholders
• Drive cross-functional coordination between Command Center, Engineering, Safety, and Commercial Operations during live events
• Identify recurring operational issues and drive root cause analysis, process improvements, and automation opportunities

Requirements

• Bachelor's degree in Operations, Engineering, Business, Emergency Management, Public Safety, Transportation, Logistics, or equivalent practical experience
• 5–10+ years of experience in real-time operations, command-and-control, or mission-critical environments
• Experience with incident command systems or structured emergency response frameworks
• Proven ability to make high-quality decisions under pressure with incomplete or ambiguous data
• Experience in incident management, escalation frameworks, and real-time operational risk mitigation
• Strong situational awareness and ability to synthesize multiple data streams into actionable decisions
• Experience coordinating cross-functional teams in high-stakes environments
• Demonstrated ability to use data to drive performance and decision-making
• Excellent verbal and written communication skills
• Proficiency with operational tools, dashboards, and data systems used in live monitoring environments
• Ability to work flexible schedules, including nights, weekends, and holidays

Preferred Qualifications

• Direct experience in autonomous vehicle operations, robotics, or advanced mobility systems
• Familiarity with ODD frameworks and real-time geospatial decision-making
• Experience managing field operations or dispatch logistics, including SLA performance oversight
• Experience working with mapping systems, geofencing, or real-time routing tools
• Background in safety operations, emergency response, or reliability engineering

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Health savings accounts
• Life insurance and pet insurance

About the Company

Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is commercializing its autonomous driving technology with operations in the U.S. and Asia.