Manager, Merchant Insights

Responsibilities

• Own the buyer insights programme, developing research to understand merchant needs, behaviors, and future priorities
• Champion the voice of the buyer by managing customer listening programmes, including NPS and event feedback
• Inform product strategy by analyzing customer feedback to uncover themes for roadmap discussions and customer experience improvements
• Shape product marketing by delivering insights that strengthen positioning, messaging, and commercial enablement
• Lead strategic research initiatives to deepen understanding of enterprise buyers and emerging industry trends
• Build insight capabilities by improving how buyer knowledge is captured, organized, and shared across the business
• Partner cross-functionally with Marketing, Product, Commercial, and Operations to embed insights into decision-making
• Turn complex research into actionable, executive-ready reports and recommendations

Requirements

• Proven experience leading research or insight initiatives within tech, fintech, SaaS, or payments
• Strong skills in designing and managing both qualitative and quantitative research (surveys, interviews, etc.)
• Exceptional analytical thinking with the ability to synthesize feedback and market data into practical recommendations
• Strong storytelling and communication skills to influence stakeholders across different departments
• A commercial mindset with an understanding of how insights support go-to-market execution and business growth
• Experience collaborating effectively in cross-functional environments

About the Company

Checkout.com is a global payments platform that enables over 10 billion transactions yearly for more than one billion global shoppers. We power the digital experiences for ambitious businesses like eBay, Spotify, Klarna, Uber, and Sony. With 20 offices across six continents, we are shaping the future of fintech by helping businesses deliver effortless digital experiences at scale.