Manager, Medical Customer Care GMT Business Unit

Responsibilities

• Serve as the primary contact for medical professionals to improve awareness of rare diseases and products.
• Develop and execute effective territory strategies and tactical plans to achieve sales goals.
• Promote disease awareness, market development, early diagnosis, and treatment continuity within the rare disease sector.
• Provide expert clinical, professional, and scientific information regarding product mechanisms and indications.
• Build and maintain strong, professional relationships with key stakeholders, including physicians, healthcare providers, and patients.
• Lead account teams to establish long-term partnerships and implement patient-centered models.
• Manage territory activities, CRM data, and resources efficiently while ensuring compliance with industry guidelines and ethical standards.
• Collect and provide safety information (PMS) in accordance with relevant laws and regulations.

Requirements

• MR qualification holder.
• 5+ years of pharmaceutical sales experience.
• 3+ years of experience managing university or core hospital accounts.
• Ability to work autonomously in both independent and team environments.
• Valid driver's license (excellent driving record).
• Ability to travel, including overnight stays and weekends.

Preferred Qualifications

• Experience in endocrinology or musculoskeletal disease areas.
• Experience participating in the launch of biological products within the last 3–5 years.
• Previous experience handling orphan drugs or rare disease medications.

About the Company

Alexion, a part of AstraZeneca, is a global biopharmaceutical company dedicated to developing life-changing medicines for people with rare diseases. We are committed to fostering a culture of belonging and innovation to serve patients worldwide.