Manager, Loyalty Operations

Responsibilities

• Oversee the development and implementation of Radisson Rewards loyalty initiatives across hotels in France and Western Europe
• Deliver regular in-person and virtual training sessions to ensure effective program execution and member acquisition
• Foster the Loyalty Champion community through engagement initiatives and multi-channel communication
• Act as a key liaison for stakeholders, including General Managers and Front Office Managers, to drive alignment with loyalty objectives
• Monitor guest satisfaction and identify opportunities to enhance the loyalty experience at the hotel level
• Support operational management, including member enrollment, profile management, and points processes
• Provide in-depth performance reporting and analytics to assist senior leadership in driving loyalty-driven revenue
• Ensure compliance with loyalty brand standards, revenue targets, and enrollment goals

Requirements

• Bachelor's Degree, preferably in Marketing or Hotel Management
• 3+ years of experience managing senior stakeholder or client relationships
• 3–5 years of experience as a Subject Matter Expert (SME) or trainer
• Fluency in both French and English
• Strong analytical, problem-solving, and interpersonal skills
• Ability to develop and deliver high-quality presentations for senior leadership

Benefits

• Up to 53% off stays as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for Friends & Family
• Exclusive discounts on breakfast, food & beverage, spa, and more
• Opportunities for professional growth, learning, and career development

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in over 95 countries. Our brand promise is "Every Moment Matters" with a signature "Yes I Can!" service ethos.