Manager, Loyalty Communications

Responsibilities

• Own the end-to-end execution of loyalty and engagement communications across email, mobile app, push, SMS, and web channels
• Partner with marketing, creative, analytics, product, and operations teams to align on communications strategy
• Translate complex business goals and inputs into clear, customer-centric messaging and execution plans
• Review campaign performance and partner with analytics teams to develop insights and recommendations for optimization
• Manage campaign calendars, documentation, and workflow processes to ensure on-time and accurate delivery
• Lead through influence to drive alignment across stakeholders in a highly matrixed environment

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field
• 3–6+ years of experience in marketing, customer communications, or lifecycle/CRM functions
• Experience managing end-to-end digital campaign execution across multiple channels
• Strong written communication skills with the ability to translate complex information into customer-friendly messaging
• Proven ability to work effectively in cross-functional, matrixed environments
• Demonstrated attention to detail and ability to manage multiple priorities in a fast-paced setting

Preferred Qualifications

• Experience with loyalty, retention, or customer engagement programs
• Familiarity with customer engagement metrics such as open rates and CTR
• Background in subscription-based or customer-centric industries
• Experience working within large, complex organizations

About the Company

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of disciplines.