Manager, Loyalty Benefits Strategy & Operations

Responsibilities

• Partner with the Sr. Director to define and evolve the Fanatics ONE benefits strategy, focusing on reinvestment allocation and customer segmentation
• Translate strategic priorities into executable workstreams including gifting optimization and event operating models
• Drive day-to-day execution by coordinating cross-functional teams and enforcing accountability
• Own the definition and integrity of the loyalty measurement framework and KPI design
• Design and implement standard operating models across gifting, events, and ticketing
• Serve as the central coordination point across VIP, Events, Partnerships, Product, Data, and Finance
• Support evaluation and integration of third-party partners such as travel and hospitality

Requirements

• 3-5 years of experience in corporate strategy, consulting, or a similar fast-paced role
• Proficiency in AI LLMs (e.g., Claude, ChatGPT)
• Strong analytical skills with the ability to drive data-driven decisions
• Demonstrated ability to manage complex, cross-functional initiatives
• Excellent communication skills with the ability to influence stakeholders
• Ability to operate in ambiguity and build structure

Preferred Qualifications

• Experience in loyalty, gaming, travel, hospitality, or consumer platforms
• Familiarity with SQL, Tableau, Sigma, Snowflake, and Salesforce
• Experience working closely with data teams or building analytical frameworks

About the Company

Fanatics is building a leading global digital sports platform that ignites the passions of global sports fans through Commerce, Collectibles, and Betting & Gaming.