Manager, Knowledge Management & AI Enablement

Responsibilities

• Establish and lead a global Knowledge Management (KM) governance framework to ensure a consistent and unified experience across People & Culture.
• Own the strategic roadmap and evolution of the global KM ecosystem to support international operations.
• Define rigorous standards for content lifecycle, including accuracy audits and proactive expiration protocols.
• Oversee the selection, implementation, and governance of global ticketing systems such as ServiceNow or SuccessFactors.
• Develop and execute a multi-year AI Roadmap for the P&C ecosystem, ensuring alignment with ethics, security, and data privacy requirements.
• Map the end-to-end team member experience for AI-driven interactions to ensure technical solutions are intuitive and solve real-world friction points.
• Champion AI literacy across the sector to empower team members to adopt new technologies.
• Oversee the deployment and operational management of a centralized Document Management System (DMS).

Requirements

• 5+ years of experience in Knowledge Management and HR Technology implementation.
• 2+ years of experience in a people leadership role.
• Hands-on experience with ticketing solutions such as ServiceNow or SuccessFactors.
• Solid understanding of AI applications in a business context and the nuances of AI deployment.
• Proven track record of establishing governance structures for content in large, complex organizations.
• Bachelor’s degree in Business, Human Resources, Information Management, or a related field.
• Advanced proficiency in English for interacting with international stakeholders and using English-language IT tools.

Preferred Qualifications

• Master’s degree or MBA.
• Experience working in a global or multi-regional corporate environment.
• Deep HR domain expertise, including understanding of onboarding, benefits, and leave processes.

Benefits

• Comprehensive total rewards package including competitive salary, bonus structures, and a flexible benefits plan.
• Minimum of 3 weeks of vacation.
• Hybrid work flexibility (in-office, virtual, or a combination).
• Generous company-matched pension and share purchase programs.
• Opportunities for career growth and continuous learning and development.

About the Company

TELUS is a people-focused, customer-first, and purpose-driven team dedicated to innovating through technology. We aim to improve lives by fostering a culture of innovation that empowers our team members to solve complex problems and create remarkable human outcomes in a digital world.