Manager, Journey Management

Responsibilities

• Define, manage, and evolve Critical User Journeys (CUJs) as a core framework for product and business decision-making
• Establish and maintain a living system of journeys, personas, and workflows that reflect real user behavior
• Integrate qualitative research, behavioral analytics, and sentiment data into cohesive journey views
• Partner with Product and cross-functional teams to convert journey insights into roadmap inputs and solutions
• Lead the creation of end-to-end and workflow-level journey maps, ensuring depth and usability
• Scale journey management platforms like TheyDo to ensure accessibility across the organization
• Facilitate workshops and alignment forums to drive shared understanding and decision-making
• Define and track journey-level success metrics to link user experience to business outcomes
• Leverage AI to scale journey mapping, insight synthesis, and opportunity identification

Requirements

• 8+ years of experience in service design, journey management, UX research, or product strategy
• Proven experience mapping end-to-end customer journeys and translating insights into actionable improvements
• Strong experience integrating qualitative and quantitative data to inform decisions
• Demonstrated ability to influence cross-functional teams and align stakeholders in complex, matrixed organizations
• Strong facilitation and storytelling skills to communicate complex insights persuasively
• Familiarity with journey management platforms such as TheyDo or Smaply
• Experience driving change and the adoption of new ways of working across teams
• Exposure to AI-enabled workflows or a strong interest in applying AI to research and design processes

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to design a better world.