Manager IT Infrastructure Service Delivery - Hosting

Responsibilities

• Manage external service providers to ensure compliance with SLAs and optimal service delivery
• Oversee end-to-end infrastructure hosting services including compute, storage, backup, and datacenter facilities
• Define strategies and roadmaps aligned with IT and business objectives
• Ensure stable operation of datacenters and hosting platforms in on-premise and hybrid environments
• Collaborate across teams to establish hosting standards and patterns
• Drive process automation and tooling enhancements for efficient operations

Requirements

• Proven experience in IT Service Management and Service Delivery within infrastructure or datacenter operations
• Strong understanding of datacenter operations (power, cooling, physical security) and hosting technologies
• Familiarity with hybrid environments integrating public cloud hosting services
• Solid knowledge of ITIL processes including Incident, Change, and Service Level Management
• Expertise in vendor management, including contract negotiation and cost optimization
• Leadership qualities with a focus on accountability and continuous improvement

Benefits

• Flexible working arrangements including flexible hours and a vacation account
• Professional growth through digital learning, leadership development, and LinkedIn Learning
• Mobility support via company bike and job ticket/Deutschlandticket
• Financial security through employer-funded pension schemes
• Support for various life phases, including childcare

About the Company

BioNTech is a biotechnology company dedicated to revolutionizing medicine by translating cutting-edge science into survival. We are a community of innovators and scientists working to address high medical needs, such as cancer and infectious diseases, to improve global health.