Manager, Internal Global Systems, Processes, & Tools AECO

Responsibilities

• Develop and execute a multi-year technology roadmap aligned with global business scaling and system integration.
• Lead the implementation, configuration, and ongoing governance of all Customer Experience systems and tools to drive high user adoption.
• Identify workflow bottlenecks and implement AI-driven solutions to improve efficiency and deflect low-complexity issues.
• Harmonize processes across diverse global regions while ensuring compliance with local regulatory requirements.
• Serve as the primary liaison between Customer Experience, Information Technology, and Product teams to maintain data integrity.

Requirements

• 2+ years of leadership experience in operations or systems roles within a SaaS environment.
• Expert-level knowledge of CRM architecture and integrations, specifically Salesforce.
• Deep understanding of post-sales motions, including renewal management and customer segmentation.
• Bachelor's degree in business administration, business operations, or a related field.

Preferred Qualifications

• Master of Business Administration (MBA) or equivalent practical experience.
• Experience with Professional Services Automation (PSA) and Customer Success tools.

Benefits

• Comprehensive core benefits including Medical, Dental, Vision, Life, and Disability insurance.
• Retirement plans and Employee Stock Purchase Plan.
• Paid Parental Leave and various tax-saving plans for health and commuter expenses.

About the Company

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. Through innovation in precise positioning, modeling, and data analytics, Trimble enables essential industries including construction, geospatial, and transportation to drive productivity and progress.