Manager, Incident Response

About the Company

Fluidstack is focused on delivering massive-scale compute infrastructure for AI. We acquire power, design and build data centers, and operate them with teams spanning hardware and software to build civilization-scale infrastructure for AI.

Responsibilities

• Lead incidents as a senior incident commander in the on-call rotation and serve as the escalation backstop
• Own the 24/7 coverage model, rotation discipline, and response SLAs for the US region
• Build and develop a team of senior incident responders
• Drive executive, legal, and customer communications during declared incidents
• Manage the joint operating relationship with Physical Security and Data Center Operations
• Run the post-incident review cadence and drive remediation to completion
• Define the agentic triage layer and feed learnings back to detection engineering

Requirements

• Experience leading material incidents end-to-end as a senior incident commander
• Experience managing and growing a team of senior responders while remaining in the on-call rotation
• Proven track record designing or running 24/7 on-call programs (coverage, SLAs, escalation chains)
• Ability to move between technical containment and executive/legal communications
• Experience making disclosure-grade calls under regulatory and customer reporting clocks
• Experience building operating relationships across security, infrastructure, and physical/facilities teams

Preferred Qualifications

• Incident response bridging cyber, physical, and OT or ICS surfaces
• Experience at critical-infrastructure operators, data centers, or 24/7 high-availability environments
• Experience standing up or scaling an IR team and on-call program from scratch
• Experience operating under FedRAMP, SEC, or similar regulated incident-reporting regimes
• Experience with agent-augmented IR, including triage, investigation, or response automation