Manager in Training

About the Company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping customers' bathtubs and showers magical through retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.

Responsibilities

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values including ethical buying and fighting animal testing
• Support the Store Manager in all business areas, acting as second-in-command
• Lead and motivate the team on the sales floor to meet sales goals
• Support recruitment, selection, and staff development through coaching and feedback
• Manage shop operations including stock, inventory, merchandising, and scheduling
• Ensure compliance with company standards for health, safety, and product integrity

Requirements

• 1-3 years of managing or supervising in a retail environment
• Strong customer service, supervisory, and sales skills
• Excellent communication, listening, and organizational skills
• Analytical, critical thinking, and troubleshooting abilities
• Knowledge of skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including holidays, evenings, and weekends

Preferred Qualifications

• Experience with consultation-based customer service models
• Proficiency in Microsoft Office Suite and Excel
• Basic HR skills in hiring, scheduling, and performance management
• Experience in cross-cultural collaboration or DEIB training
• Fluency in Spanish, French, or other languages