Manager III, Business Process Engineering

Responsibilities

• Lead the end-to-end architecture of operational workflows and business rule governance to enhance customer experience.
• Design intuitive and efficient operational processes to reduce customer friction and align with brand promises.
• Diagnose and resolve process inefficiencies across customer experience touchpoints to drive productivity gains.
• Centralize and audit operational logic within business rule documentation to maintain departmental alignment.
• Coordinate change management initiatives with the Change Control Board and PMO for new product launches.
• Coach and mentor a high-performing process engineering team.
• Leverage generative AI and process-mapping tools to accelerate workflow analysis and documentation.

Requirements

• Bachelor’s Degree in Business Administration, Engineering, Information Systems, or a related field.
• 2+ years of experience in Customer Experience Operations, Process Engineering, or Product Management.
• 2+ years of experience in a management capacity.
• Expertise in managing CRM and Knowledge Management (KM) systems.
• Proven experience in process mapping and system design within complex architectures.
• Strong background in driving end-to-end operational change management and continuous improvement.

Preferred Qualifications

• Master’s degree in Business Administration, Operations Research, or a related field.
• Six Sigma or LEAN certification (Green Belt or Black Belt).
• Deep functional expertise in contact center operations.

Benefits

• Flexible spending accounts and HSA.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan.
• Versatile health perks and career development opportunities.

About the Company

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products through brands including Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.