Manager I, Service Operations CKM

Responsibilities

• Lead and optimize Customer Kit Management (CKM) service operations, including material readiness and chamber kit replacements for scheduled maintenance.
• Own end-to-end planning and forecasting processes, covering maintenance cadence, kit readiness, inventory strategy, and logistics flow.
• Act as a key regional point of contact (U.S., Taiwan, Japan, etc.) to ensure alignment on operational priorities, KPIs, and performance.
• Partner with Logistics, Field Service, Quality, and Value Engineering teams to identify systemic issues and implement sustainable solutions.
• Drive initiatives to improve Turnaround Time (TaT), parts quality, on-time delivery, and supplier performance through root cause analysis.
• Utilize data analytics to identify trends, optimize inventory levels, and drive strategic decision-making.
• Define and implement process standardization, best practices, and governance frameworks across CKM operations.

Requirements

• Bachelor’s degree in Supply Chain, Business, Operations Management, Engineering, or a related discipline.
• Proven experience in service operations, supply chain, or logistics within the semiconductor or high-tech manufacturing industry.
• Strong expertise in operations planning, forecasting, and cross-functional program management.
• Advanced analytical skills with the ability to translate complex data into actionable insights.
• Strong communication and stakeholder management skills within a global, cross-regional environment.
• High degree of ownership and the ability to drive results in a fast-paced, high-urgency setting.

Preferred Qualifications

• Master’s degree in a relevant field.
• Hands-on experience with SAP or other ERP systems, including process optimization.
• Experience leading end-to-end operational improvement or transformation projects.
• Deep knowledge of CKM, spare parts management, or field service operations.

About the Company

ASM is a global leader in semiconductor manufacturing equipment. For over 55 years, we have been at the forefront of innovation, developing advanced technologies that power trends such as 5G, cloud computing, AI, and autonomous driving. With a diverse workforce representing over 70 nationalities, we value inclusion and sustainability as we push the boundaries of what is technologically possible.