Manager, HR Workforce Administration and Data Management

Responsibilities

• Lead a team of professionals in managing HR workforce administration and complex employee lifecycle scenarios, including LOA transitions and severance events.
• Support the delivery of high-quality customer interactions by reviewing case quality and providing day-to-day coaching and feedback to team members.
• Execute employee data movements and status changes in compliance with country/locale regulatory requirements and defined policies.
• Manage leave of absence (LOA) processes, including tracking status, coordinating with payroll/benefits, and maintaining accurate system documentation.
• Oversee severance calculations and the preparation of separation documentation in accordance with local legal and regulatory requirements.
• Maintain high standards of data accuracy in Workday through regular system audits and adherence to data management governance practices.
• Manage sensitive worker data updates via manual processes or controlled mass uploads, such as Workday EIB.
• Perform root cause analysis on operational issues and support process improvement initiatives to identify and close process gaps.
• Act as the first-level escalation point for high-risk cases and manage non-standard scenarios within defined guidelines.

Requirements

• Minimum of 7 years of human resources operational experience.
• At least 1 year of experience in a supervisory or team lead position.
• Proven expertise in Workday and strong experience with HCM systems in a global shared services environment.
• Hands-on experience with Absence (Leave of Absence) and Time Tracking processes.
• Bachelor's degree in HR or a recognized HR Certification.
• Experience working within an HR Shared Services delivery model.
• Strong leadership, coaching, and stakeholder management skills.
• Ability to work in a rapid, fast-moving, and multi-cultural work environment.

Preferred Qualifications

• Experience with project management and delivering mid-to-large scale projects.
• Working knowledge of HR and customer service software such as ServiceNow, SAP, or Automation/Robotics.
• Demonstrated continuous improvement mindset and experience with root cause analysis.