Manager, Growth Strategy & Operations

Responsibilities

• Own growth metrics and weekly business reviews, including tracking KPIs and running updates with the Head of Growth
• Evolve the Customer 360 view in collaboration with Data Science to enrich customer data features
• Build customer intelligence models (e.g., GP prediction, reward intent) to inform prioritization and GTM strategies
• Lead customer segmentation and Ideal Customer Profile (ICP) modeling
• Translate deep-dive analytics into actionable growth plays across the funnel, cohorts, retention, and LTV/CAC

Requirements

• 5+ years of experience in high-growth businesses focusing on growth acceleration, GTM, sales operations, or business development
• Proven exposure to revenue or sales operations within a B2B environment
• Strong quantitative and analytical skills with proficiency in Excel and data visualization tools (e.g., Tableau, Power BI)
• Experience working with CRM systems and a deep understanding of the growth funnel and customer journey
• Excellent communication skills with the ability to present insights to senior executives
• Bachelor's degree

Preferred Qualifications

• Previous experience in top-tier management consulting, fintech, or a dedicated growth function at a startup
• Demonstrated experience running hypothesis-driven experiments to improve revenue or GTM efficiency
• Familiarity with advanced analytics, financial modeling, and campaign performance monitoring
• Experience partnering with data science teams on machine learning or analytics workstreams
• Ability to thrive in ambiguity and take initiative in a dynamic, fast-paced environment

About the Company

Airwallex is a unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 200,000 businesses worldwide—including Brex, Rippling, and Qantas—to manage business accounts, payments, spend management, and treasury at a global scale. Valued at US$8 billion, we are building the future of global banking.