Manager, Global Origin Ops

Responsibilities

• Manage a group of managers to drive customer experience and operational efficiency within global origin operations
• Coach and develop the team through prioritization, constructive feedback, and data-driven decision-making
• Guide the team toward continuous improvement using metrics, data, and customer feedback
• Develop operational processes to achieve business goals and maintain customer obsession
• Manage complex operational issues by developing, tracking, and analyzing key performance indicators
• Build collaborative relationships with internal stakeholders, LSPs, carriers, and external customers
• Serve as the primary interface for Seller Operations, Product, Finance, and Tech teams for new program and system launches
• Handle complex problems, decisions, and escalations while driving strategic initiatives

Requirements

• 10+ years of experience in freight forwarding, focusing on Customer Service, Operations, or Key Account management
• Extensive experience managing operations or customer service teams within the logistics industry
• Proven ability to attract, develop, and retain talent and coach team leads
• Deep understanding of legal and commercial frameworks, including Sea, Air, customs documentation, and international trade compliance
• Strong analytical and data gathering skills with the ability to translate data into actionable insights
• Excellent project management skills with a proven ability to design and implement effective solutions
• Strong communication and presentation skills for interacting with stakeholders in a multicultural environment

Preferred Qualifications

• Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field
• Experience in cross-border logistics within the e-commerce sector
• Certification in Quality, Six Sigma, or Lean methodologies
• Proven experience leading cross-functional projects and managing company-wide programs

About the Company

Amazon is a global leader in e-commerce and technology, dedicated to being Earth's most customer-centric company. Our inclusive culture empowers Amazonians to deliver the best results for our customers through innovation and operational excellence.