Manager, Functional Transformation

Responsibilities

• Lead workstreams for customer, sales, and service transformation programs from assessment through implementation
• Translate business needs into process designs, requirements, operating model recommendations, and implementation plans
• Manage day-to-day delivery activities, including planning, issue resolution, stakeholder alignment, and quality review
• Facilitate client workshops and working sessions to define future-state processes, capabilities, and technology needs
• Collaborate with cross-functional teams to support solution delivery across strategy, experience, operations, data, and technology

Requirements

• Bachelor's degree
• 5+ years of experience supporting regulatory or state government operations (e.g., licensing boards, legislative bodies, or constituent services)
• 2+ years of experience delivering Salesforce solutions, including end-to-end lifecycle experience
• 2+ years of experience leading project workstreams or teams in a consulting environment
• 2+ years of experience leading Salesforce requirements gathering, solution design, configuration, testing, and deployment
• Ability to travel 0-50% on average

Preferred Qualifications

• Master's degree
• Salesforce Certified Administrator certification
• Experience with Salesforce Public Sector Solutions, including OmniScripts
• Hands-on Salesforce configuration experience
• Experience delivering solutions for licensing, permitting, inspections, or case management
• Experience supporting business development activities across the sales lifecycle

Benefits

• Broad range of competitive benefits and rewards
• Opportunities for professional development and continuous learning
• Mentorship and formal development programs to support career growth

About the Company

Deloitte's Government & Public Services (GPS) practice helps federal, state, and local government clients and public higher education institutions reimagine the possible and fulfill their mission promises. Our Sales & Service offering designs and implements the experiences, capabilities, and architectures required to bring customer strategies to life.