Manager, Enterprise Crisis Management

Responsibilities

• Lead the deployment and implementation of the Enterprise Resilience Platform across various groups and geographies.
• Support capability development and testing, including configuring Fusion modules and validating data flows within a Salesforce Hyperforce environment on AWS.
• Coordinate and manage testing for the Bank’s mass notification tools and Risk Management applications.
• Provide onboarding support and deliver virtual training to Enterprise Resilience Platform users.
• Act as a change management and technical advocate across internal teams, technology partners, and vendors.
• Analyze data to identify efficiency opportunities, automate processes, and provide reporting on platform usage.
• Support the organization’s response to significant disruptive events by liaising with regional teams during crisis activations.

Requirements

• 3–5 years of experience in application implementation and change management.
• Strong analytical, project management, and problem-solving skills.
• Experience delivering training via virtual conferencing platforms.
• Proven ability to lead or influence cross-functional teams within a matrix organization.
• Excellent communication skills, including experience developing briefings for senior executives.

Preferred Qualifications

• Experience with Fusion Risk Management applications.
• Salesforce certifications (e.g., Platform App Builder, Platform Developer, Integration Architect, or System Architect).
• Bilingual proficiency in English and Spanish.

Benefits

• Competitive rewards program including bonus, flexible vacation, and personal/sick days.
• Comprehensive benefits starting on day one.
• Opportunities for upskilling through online courses, cross-functional development, and tuition assistance.
• An inclusive culture with access to various Employee Resource Groups (ERGs).

About the Company

Scotiabank is a leading bank in the Americas, dedicated to helping customers, families, and communities achieve success through a broad range of financial products and services. We strive to create an inclusive and high-performing culture where every employee is empowered to reach their fullest potential.