Manager, Engagement Management, Enterprise

About the Company

Profound is the marketing platform for the AI era. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we provide brands the intelligence to see how AI represents them and the Agents to act on it.

Responsibilities

• Lead, coach, and develop a team of Engagement Managers to foster a high-performance culture
• Own team-level retention, adoption, and expansion metrics
• Establish and refine engagement methodologies, playbooks, and processes
• Conduct regular one-on-ones to monitor customer health and drive proactive intervention strategies
• Serve as an escalation point for high-priority or complex customer situations
• Collaborate with Sales, Account Management, Product, and Engineering leadership
• Recruit, hire, and onboard top talent to grow the Engagement Management function

Requirements

• 5+ years of experience in customer success, account management, or consulting
• 2+ years of direct experience managing and developing a team
• Proven track record of building and scaling customer-facing teams
• Strong operational mindset with experience implementing scalable processes
• Data-driven leadership style comfortable setting team KPIs
• Ability to navigate ambiguity in a fast-paced, high-growth environment
• Excellent communication skills and executive presence