Manager, eCommerce Operations

Responsibilities

• Own Tmall and JD.com channels, with accountability for topline sales targets and expense budgets.
• Plan and execute channel budgets across paid media, campaigns, and content creation.
• Contribute to the China market product roadmap and translate business priorities into platform plans.
• Partner with eCommerce Buying to improve product efficiency and optimize sales and inventory performance.
• Enhance user experience across storefronts, including homepage, landing page, and PDP optimization.
• Analyze business performance and key KPIs to identify opportunities and translate insights into actionable plans.
• Oversee daily store operations, including site refreshes, product price setup, livestreams, and inventory management.
• Manage and lead TP operations, strengthening eCommerce operating procedures and SOPs.
• Lead the online customer service strategy by monitoring service quality and benchmarking market practices.
• Collaborate with cross-functional teams to develop and execute the annual, quarterly, and monthly store calendar.

Requirements

• At least 5 years of relevant experience in eCommerce or sales.
• Strong understanding of luxury eCommerce operations, online sales, and customer service.
• Bachelor’s degree or above.
• Fluency in English, both written and spoken.
• Strong leadership and people management skills, including experience managing external vendors.
• Results-oriented mindset with the ability to work under pressure and manage tight deadlines.
• Strong analytical, planning, and problem-solving skills.

Preferred Qualifications

• Experience within the fashion or luxury industry.
• Proven ability to drive sales growth through a strong commercial mindset.

Benefits

• Competitive pay and rewards for high performance.
• Generous employee discount and access to exclusive sample sales.
• Access to free on-demand executive coaching to support professional growth.
• Comprehensive benefits focused on mental, physical, and financial well-being.

About the Company

Founded in 2004 in New York City, Tory Burch is an American luxury lifestyle brand known for beautiful, timeless pieces and rich storytelling. The brand's collections include ready-to-wear, handbags, footwear, accessories, jewelry, home, and beauty. Empowering women is the company’s guiding principle, reflected in both its collections and the work of the Tory Burch Foundation.