Manager, Drug Testing Account Management and Implementation

Responsibilities

• Manage the implementation, account management, and administration of drug testing programs for new and existing clients.
• Serve as a key liaison between clients, laboratories, collection sites, and the Medical Review Officer (MRO).
• Oversee client account setup, including system configuration, billing setup, and client orientation.
• Coordinate drug testing operations to ensure timely processing of results in compliance with regulatory rules.
• Develop and maintain quality assurance monitoring processes and produce accurate auditable reports.
• Conduct client education and training sessions, including drug awareness seminars for supervisors and employees.
• Assist in the identification, negotiation, and monitoring of the provider network of laboratories and collection sites.
• Support financial responsibilities including monthly financial statements, account reconciliation, and budget audits.

Requirements

• Bachelor's degree in a related field.
• 2-5 years of experience in the medical field (e.g., toxicology laboratory, hospital, or occupational drug testing).
• 2+ years of supervisory or management experience.
• Strong knowledge of DOT drug and alcohol regulations.
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
• Excellent organizational, communication, and problem-solving skills.
• Ability to prioritize tasks in a high-pressure, fast-paced environment.

Preferred Qualifications

• C-SAPA (Certified Substance Abuse Program Administrator) certification.
• MRO-A (Medical Review Officer Authorized) certification.
• Experience with drug testing platforms such as I3Screen or similar applications.
• Experience in billing, budgeting, or fiscal operations.

About the Company

Workplace Options supports our sister organization, Behavioral Health Systems (BHS), which operates one of the nation’s largest specialty preferred provider organizations (PPO). We are committed to building an inclusive workplace where diverse voices are valued and individuals are empowered to bring their whole selves to work.