Manager, Digital Operations

Responsibilities

• Act as the technical Operations contact in APAC for internal teams and external Digital Service Provider (DSP) partners.
• Work with the global Digital Operations team to ensure timely and accurate content delivery to DSPs worldwide.
• Liaise between DSPs and internal teams to document operational requirements and develop best practices, specifically for Korean and APAC use cases.
• Support the review and delivery of global top-priority content by making recommendations on product setup and delivery strategy.
• Monitor and resolve support queues in Zendesk within required SLAs.
• Partner with Product and Engineering teams to identify, report, and resolve technical issues and optimize throughput.
• Test and document retail partners' front and back-end behavior to inform product development requirements.
• Monitor compliance with DSP specifications and style guides.

Requirements

• 5+ years of work experience, preferably in the music or entertainment industry.
• Fluency in both Korean and English (verbal and written).
• Experience managing and resolving support requests using Zendesk or similar tools.
• Familiarity with XML; knowledge of DDEX is strongly preferred.
• Experience working with CMS and Digital Asset Management (DAM) systems.
• Technical knowledge of SFTP, S3, and SQL.
• Knowledge of audio and video encoding formats.
• Experience working with international retail partners and global operations teams.
• Strong multitasking, problem-solving, and organizational skills.

Benefits

• Join an inclusive, collaborative, and global community.
• Work in a modern office environment designed to foster productivity and creativity.
• Opportunities for professional growth and development.

About the Company

The Orchard (a wholly owned subsidiary of Sony Music Entertainment) is a leading music distribution company operating in over 40 markets worldwide. We distribute music from independent artists to hundreds of digital and physical retailers globally, providing cutting-edge operations and an unparalleled global team.